Knowledge, Skills, and/or Abilities Required: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Professional IT Certifications, such as: CompTIA, Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, SonicWall CSSA, Cisco CCNA, or VMware VCP

• Linux: 1 year (Preferred)

• System Administrator: 2 years (Preferred)

• Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care

• Diagnosis skills of technical issues

• Ability to multi-task and adapt to changes quickly

• Technical awareness: ability to match resources to technical issues appropriately

• Service awareness of all organization’s key IT services for which support is being provided

• Understanding of support tools, techniques, and how technology is used to provide IT services

• Typing skills to ensure quick and accurate entry of service request details

• Self-motivated with the ability to work in a fast-paced environment

• English (Required)

• US work authorization (Required)

• CA Driver License (Preferred)

• Manage virtual and physical Windows servers

• Manage Active Directory, Microsoft Exchange, and server and workstation patching

• Implement and support client local backups, and replication and restore from backup as needed

• Maintain the integrity of server infrastructure by implementing industry best-practices regarding privacy, security, and regulatory compliance

• Technical implementation and support at the network level: WAN and LAN connectivity, routers, firewalls, and security

• Remote access solution implementation and support: VPN and Terminal Services

• Develop and maintain documentation about current environment setup, standard operating procedures, and best practices

• Manage end user accounts, permissions, access rights, and storage allocations in accordance with best practices

• Maintain system backups and perform system restores from backup

• MS Office (M365) operation and maintenance

• Anticipate, mitigate, identify, troubleshoot, and correct hardware and software issues on servers and workstations. Escalate incidents utilizing predetermined metrics

• Practice server asset management, including maintenance of server component inventory and related documentation and technical specifications information

• Recommend, schedule, and perform software and hardware upgrades, patches, and reconfigurations

• Takes initiative and action to respond, resolve, and follow up regarding customer service issues with all customers in a timely manner

• Ability to speak to customers in clear terms about new products, different options, and answer any questions regarding those products and options

• Develop required reports in response to business user and management needs

• Manage vendors and contractors to secure software products and services

• Manage the physical environment of the server racks including cable management, documentation, and labeling

• Have conceptual knowledge of NAS and SAN storage management

• Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages

• Coordinate with network engineering, business application, and database administration functions to implement desktop and server systems that utilize industry best practices to meet corporate objectives

• Participate in and support capacity planning and the development of long-term strategic goals for systems and software in conjunction with end-users and department managers

• Other duties as assigned

• Maintain a high level of customer service, perception, and satisfaction

• Ability to work within a team and communicate effectively

• Business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals

• Document internal processes and procedures related to duties and responsibilities

• Document client network, hardware, and credential changes in CRM

• Responsible for entering time and expenses in CRM as it occurs

• Work through a daily schedule in CRM that has been established through the dispatch process

• Understand and follow processes pertaining to CRM

• Enter all work as service tickets into CRM

• Review IT publications and online materials to remain up to date with current and future technologies emerging in the industry

This is a full-time position requiring approximately, e.g., 40 hours per week. You will be working five days per week, eight hours per day. These shifts can be 8 am-5 pm, from Monday to Friday.

As a regular employee of the Company, you will be eligible to participate in a number of Company-sponsored benefits.

• Generous 401K and Profit Sharing Plans

• Wide Variety of Project Types

• Vacation, Sick, and Parental Leave

• Support for Industry Involvement and Training

• Mentorship and Career Path Guidance

• Employee Appreciation Activities

• Competitive Salary

• Holiday Bonus

• Flexible Schedules

• Positive, Collaborative Environment

• Medical Insurance