Discover how Obsidian cares about IT
We’ve always known that for businesses large and small, IT can be a real challenge to manage. Staying on top of your technology includes controlling the costs associated with keeping in-house staff up-to-date with training, certifications and current trends. What makes Obsidian the top MSP? We partner with you to enable technology to give you an unfair competitive advantage and keep your business running.
Since 2004, Obsidian has helped companies large and small throughout Shasta and Tehama County manage their complex IT infrastructures through smart planning, execution, and management. We pride ourselves on being a “One Stop IT Shop," tailored to meet companies’ intricate IT needs through our innovative Managed Services. Our solutions include Strategic IT Consulting, On-Site or Cloud-Based IT Management, our 24x7x365 support, Cloud Services, and Emergency IT Support.
IT Support Services for Your Business
Power Your Business with Obsidian Managed IT Support Services
IT should enable your business to grow, not slow it down. As one of the top managed IT support services providers, Obsidian helps you gain and maintain an unfair competitive advantage by managing the technology essential to the success of your business. Our Managed IT services are tailored to meet your needs, from managing your employee endpoints to fully managing your complex IT infrastructure. Let Obsidian provide you with industry-leading IT management services.
Predictable Costs for IT Management Services
A simple, firm-fixed managed IT services pricing agreement, with no term commitment required.
Flexibility to Scale Up or Down
Plans allow you to change your managed IT support based on your user count and infrastructure.
Fully-Managed or
Co-Managed
You choose! Leave all of your IT management services to us, or we can work right alongside you and your IT team.
Provide IT Consulting and Special Project Services
Each organization has unique business needs, and it’s not always clear which IT managed services are best for your current infrastructure. Through ongoing strategic IT consulting, we can provide unparalleled expertise focused on taking your organization to the next level. At Obsidian, we collaborate with your organization and provide strategic guidance on a variety of topics, including cloud strategy, IT budget planning, risk management, IT security, business workflow analysis, business continuity planning, compliance testing, IT assessment, and strategic planning.
Network Design & Build
At Obsidian, we’ve earned a reputation for building local and wide area network (LAN/WAN) solutions for organizations of all sizes.
Network Design and Implementation Services Offered By Obsidian:
- Hardware installation
- Software installation and configuration
- Ethernet cabling
- Wireless solutions
- Physical/virtual server installation
Virtualization Services
Organizations turn to server and desktop virtualization to reduce IT costs, free up resources, better manage risks, and decrease downtime. With virtualized cloud-based systems, users can now operate multiple systems on a single piece of hardware.
Virtualization Services Powered by VMware Include:
- VMware Server
- VMotion
- Distributed Resource Scheduler
Technical
Projects
Through collaboration, we help solve your technical challenges and offer you a winning solution.
Do you have a technical project too large or too complex for your in-house IT team? Obsidian has a deep pool of certified engineers and subject matter experts certified in a wide range of advanced systems and technologies who are ready to tackle even your most ambitious technical goals.
Cloud
Services
We’re helping customers move to the cloud. In addition to being on-site, we’re also on-cloud. As your business moves some of its key systems to cloud-based providers, we’re able to manage those for you: with the same amount of ease. Our technical consultants will provide you, and your business, expert advice and practical know-how no matter where your technology sits.
Supplement Your Existing IT Staff
Achieve Business Goals Faster with Staff Augmentation Services
Obsidian can help you strengthen your organization’s internal IT force and increase your competitive advantage FAST.
Obsidian maintains a deep pool of certified IT professionals with the most highly-requested and highly-desired skill sets. All of our IT staff members have been carefully vetted for their technical proficiency, creative problem solving, and customer service aptitude.
Obtaining and training experts to meet your ever-changing IT needs is challenging for many organizations. That’s where IT staff augmentation comes into play. Now, organizations can obtain IT resources when needed and leverage skills that may not exist internally all while maintaining control and direction.
Benefits of IT Staff Augmentation Services at Obsidian:
- Access to a team of certified professionals
- Focus on specialized application skills
- Maintenance, management, and support of your specific applications
IT is the Lifeblood of Your Organization
You need a partner you can trust to manage it for you. Through strategic partnerships with information technology industry leaders, Obsidian has a deep pool of experienced, certified engineers ready and willing to help your organization succeed. The following are some of the certifications our engineers possess.
Strategic Partnerships and Certifications
Meet your IT Support Team
With Obsidian, Our Caring Team Approach Helps Businesses Win
In today’s ever-changing technology landscape, one individual can no longer meet the IT needs of most businesses, small or large. With Obsidian, you receive a dedicated team committed to providing a unique user experience and helping your organization succeed. In our experience, this team approach has been the right methodology and produces the best outcomes.
Peter
Wickenheiser
Partner – Senior Systems Administrator
Jeff
Wutzke
Partner – Senior Systems Administrator
Todd
Davis
Partner – President
Gabe
Roche
Partner – Service Manager
Sherry
McELroy
Senior Systems Administrator
What Our Customers Are Saying About Obsidian IT
Giving Back To The Community Where We Both Live and Work
Our Core Values: Passion, Accountability, Respect, and Teamwork Empower Us to do our part and Give Back to the Community.
For years we’ve recognized and felt strongly about the importance of giving back to the community where we both live and work.
This is why we’ve committed ourselves to supporting organizations and programs that help people. By supporting the widest variety of initiatives possible, we feel we can make a positive difference in people’s lives and help make our communities a better place to live, work, and do business.
Our Community Involvement Includes:
- Camp Hope
- Cancer League
- CASA – Court Appointed Special Advocates
- Cascade Theatre
- City of Anderson – Mosquito Serenade
- Early Childhood Literacy
- Enterprise School District
- Girls Inc
- Go Redding
- Hospice Services
- Leadership Redding
- Library Foundation
- LMMF – Luis Miramontes Memorial Foundation
- Make-A-Wish
- Mercy Foundation North
- North State Symphony
- NVCSS – Northern Valley Catholic Social Services
- One Safe Place
- Sacramento HIE
- Shasta Family YMCA
- Shasta Regional Foundation
- The Redding Rotary Club
- Turtle Bay
- United Way of Northern California
- Veterans
- Women’s Fund
Client Center
Help Desk Support
Monday-Friday 8:00am-5:00pm
Submit a Ticket
Monday-Friday 8:00am-5:00pm
MSP Customer Portal
The Obsidian MSP Portal provides you all of the tools necessary to interact with our support teams, and you can also check in and see how we are successfully managing your IT infrastructure.
Features:
- Real-time work activity detail
- Alerts
- Help Desk incidents
- Reports
We Would Love To Hear From You!
Help Desk Support Monday-Friday 8:00am-5:00pm
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