Discover how Obsidian cares about IT

We’ve always known that for businesses large and small, IT can be a real challenge to manage. Staying on top of your technology includes controlling the costs associated with keeping in-house staff up-to-date with training, certifications and current trends. What makes Obsidian the top MSP? We partner with you to enable technology to give you an unfair competitive advantage and keep your business running.

Young Office Worker

Since 2004, Obsidian has helped companies large and small throughout Shasta and Tehama County manage their complex IT infrastructures through smart planning, execution, and management. We pride ourselves on being a “One Stop IT Shop," tailored to meet companies’ intricate IT needs through our innovative Managed Services. Our solutions include Strategic IT Consulting, On-Site or Cloud-Based IT Management, our 24x7x365 support, Cloud Services, and Emergency IT Support.

Senior Mentor Supporting Young Intern in Front of Computer

IT Support Services for Your Business

Power Your Business with Obsidian Managed IT Support Services

IT should enable your business to grow, not slow it down. As one of the top managed IT support services providers, Obsidian helps you gain and maintain an unfair competitive advantage by managing the technology essential to the success of your business. Our Managed IT services are tailored to meet your needs, from managing your employee endpoints to fully managing your complex IT infrastructure. Let Obsidian provide you with industry-leading IT management services.

Predictable Costs for IT Management Services

Predictable Costs for IT Management Services

A simple, firm-fixed managed IT services pricing agreement, with no term commitment required.

Flexibility to Scale Up or Down

Flexibility to Scale Up or Down

Plans allow you to change your managed IT support based on your user count and infrastructure.

Fully-Managed or Co-Managed

Fully-Managed or
Co-Managed

You choose! Leave all of your IT management services to us, or we can work right alongside you and your IT team.

Provide IT Consulting and Special Project Services

Each organization has unique business needs, and it’s not always clear which IT managed services are best for your current infrastructure. Through ongoing strategic IT consulting, we can provide unparalleled expertise focused on taking your organization to the next level. At Obsidian, we collaborate with your organization and provide strategic guidance on a variety of topics, including cloud strategy, IT budget planning, risk management, IT security, business workflow analysis, business continuity planning, compliance testing, IT assessment, and strategic planning.

Business People Pointing at Laptop
Network Design & Build

Network Design & Build

At Obsidian, we’ve earned a reputation for building local and wide area network (LAN/WAN) solutions for organizations of all sizes.

Network Design and Implementation Services Offered By Obsidian:

  • Hardware installation
  • Software installation and configuration
  • Ethernet cabling
  • Wireless solutions
  • Physical/virtual server installation
Virtualization Services

Virtualization Services

Organizations turn to server and desktop virtualization to reduce IT costs, free up resources, better manage risks, and decrease downtime. With virtualized cloud-based systems, users can now operate multiple systems on a single piece of hardware.

Virtualization Services Powered by VMware Include:

  • VMware Server
  • VMotion
  • Distributed Resource Scheduler
Technical Projects

Technical
Projects

Through collaboration, we help solve your technical challenges and offer you a winning solution.

Do you have a technical project too large or too complex for your in-house IT team? Obsidian has a deep pool of certified engineers and subject matter experts certified in a wide range of advanced systems and technologies who are ready to tackle even your most ambitious technical goals.

Cloud Services

Cloud
Services

We’re helping customers move to the cloud. In addition to being on-site, we’re also on-cloud. As your business moves some of its key systems to cloud-based providers, we’re able to manage those for you: with the same amount of ease. Our technical consultants will provide you, and your business, expert advice and practical know-how no matter where your technology sits.

Technical Support Team

Supplement Your Existing IT Staff

Achieve Business Goals Faster with Staff Augmentation Services

Obsidian can help you strengthen your organization’s internal IT force and increase your competitive advantage FAST.

Staff Augmentation Services

Obsidian maintains a deep pool of certified IT professionals with the most highly-requested and highly-desired skill sets. All of our IT staff members have been carefully vetted for their technical proficiency, creative problem solving, and customer service aptitude.

Obtaining and training experts to meet your ever-changing IT needs is challenging for many organizations. That’s where IT staff augmentation comes into play. Now, organizations can obtain IT resources when needed and leverage skills that may not exist internally all while maintaining control and direction.

Benefits of IT Staff Augmentation Services at Obsidian:

  • Access to a team of certified professionals
  • Focus on specialized application skills
  • Maintenance, management, and support of your specific applications

IT is the Lifeblood of Your Organization

Network Engineer Admin at Data Center
Engineer Businesswoman in Network Server Room
Man with Thumb Up in Server Room

You need a partner you can trust to manage it for you. Through strategic partnerships with information technology industry leaders, Obsidian has a deep pool of experienced, certified engineers ready and willing to help your organization succeed. The following are some of the certifications our engineers possess.

Strategic Partnerships and Certifications

Microsoft Gold Certified Partner
Dell/EMC Partner
SonicWall Partner
VMware Enterprise Solutions Partner
VMware Certified Professional 5.5 – Data Center Virtualization
VMware Sales Professional
Nuance Dragon Naturally Speaking Support
Microsoft Specialist Designing and Deploying Microsoft Exchange Server 2016

Meet your IT Support Team

With Obsidian, Our Caring Team Approach Helps Businesses Win

In today’s ever-changing technology landscape, one individual can no longer meet the IT needs of most businesses, small or large. With Obsidian, you receive a dedicated team committed to providing a unique user experience and helping your organization succeed. In our experience, this team approach has been the right methodology and produces the best outcomes.

Peter Wickenheiser Partner – Senior Systems Administrator

Peter
Wickenheiser

Partner – Senior Systems Administrator

Jeff Wutzke Partner – Senior Systems Administrator

Jeff
Wutzke

Partner – Senior Systems Administrator

Todd Davis Partner – President

Todd
Davis

Partner – President

Gabe Roche Partner – Service Manager

Gabe
Roche

Partner – Service Manager

Sherry McELroy Senior Systems Administrator

Sherry
McELroy

Senior Systems Administrator

What Our Customers Are Saying About Obsidian IT

Lisa Berwind

Obsidian IT has been exceptional for MD Imaging’s IT needs over the past fourteen years. I most appreciate that Obsidian communicates any changes they are going to make to our network or hardware that could potentially cause a disruption of our day-to-day business. They have often worked in the middle of the night to ensure we are up and running by the start of business the next day. Obsidian understands how important it is for our company to have the technology we use be functional so that we can better serve our patients’ needs.

MD Imaging

5.0
2018-05-31T07:40:41+00:00

MD Imaging

Obsidian IT has been exceptional for MD Imaging’s IT needs over the past fourteen years. I most appreciate that Obsidian communicates any changes they are going to make to our network or hardware that could potentially cause a disruption of our day-to-day business. They have often worked in the middle of the night to ensure we are up and running by the start of business the next day. Obsidian understands how important it is for our company to have the technology we use be functional so that we can better serve our patients’ needs.

Richard A. Muench

Obsidian IT has been an excellent partner for over five years now. Their staff is service oriented, cost-conscious and always thinking ahead for my agency’s benefit.

Chief Probation Officer - Tehama County

5.0
2018-05-31T07:42:25+00:00

Chief Probation Officer - Tehama County

Obsidian IT has been an excellent partner for over five years now. Their staff is service oriented, cost-conscious and always thinking ahead for my agency’s benefit.

Shelly Nelson

As the Office Manager of United Way of Northern California, I commend Peter Wickenheiser for the courteous and professional service he provided yesterday. Peter was highly professional and very pleasant to work with.

Donor Services Administrator - United Way of Northern California

5.0
2018-05-31T07:42:48+00:00

Donor Services Administrator - United Way of Northern California

As the Office Manager of United Way of Northern California, I commend Peter Wickenheiser for the courteous and professional service he provided yesterday. Peter was highly professional and very pleasant to work with.

Michael L. Johnson

Security and confidentiality are at the forefront of concerns when law enforcement agencies contract with civilian entities, especially when it comes to technology, network systems, and software. The Anderson Police Department has been contracting services with Obsidian for six years. I can say with confidence that their service, integrity, and commitment are above board. The IT department is responsive, professional and accommodating. I highly recommend Obsidian for your technology needs.

Chief of Police - Anderson Police Department

5.0
2018-05-31T07:43:09+00:00

Chief of Police - Anderson Police Department

Security and confidentiality are at the forefront of concerns when law enforcement agencies contract with civilian entities, especially when it comes to technology, network systems, and software. The Anderson Police Department has been contracting services with Obsidian for six years. I can say with confidence that their service, integrity, and commitment are above board. The IT department is responsive, professional and accommodating. I highly recommend Obsidian for your technology needs.

5.0
4

Giving Back To The Community Where We Both Live and Work

Our Core Values: Passion, Accountability, Respect, and Teamwork Empower Us to do our part and Give Back to the Community.

For years we’ve recognized and felt strongly about the importance of giving back to the community where we both live and work.

Volunteers with Garbage Bags Cleaning Park Area

This is why we’ve committed ourselves to supporting organizations and programs that help people. By supporting the widest variety of initiatives possible, we feel we can make a positive difference in people’s lives and help make our communities a better place to live, work, and do business.

Our Community Involvement Includes:

  • Camp Hope
  • Cancer League
  • CASA – Court Appointed Special Advocates
  • Cascade Theatre
  • City of Anderson – Mosquito Serenade
  • Early Childhood Literacy
  • Enterprise School District
  • Girls Inc
  • Go Redding
  • Hospice Services
  • Leadership Redding
  • Library Foundation
  • LMMF – Luis Miramontes Memorial Foundation
  • Make-A-Wish
  • Mercy Foundation North
  • North State Symphony
  • NVCSS – Northern Valley Catholic Social Services
  • One Safe Place
  • Sacramento HIE
  • Shasta Family YMCA
  • Shasta Regional Foundation
  • The Redding Rotary Club
  • Turtle Bay
  • United Way of Northern California
  • Veterans
  • Women’s Fund

Client Center

Call Us

Call Us

MSP clients call us 24 hours a day, 7 days a week.

Help Desk Support

Help Desk Support

Monday-Friday 8:00am-5:00pm

Submit a Ticket

Submit a Ticket

Monday-Friday 8:00am-5:00pm

MSP Customer Portal

MSP Customer Portal

The Obsidian MSP Portal provides you all of the tools necessary to interact with our support teams, and you can also check in and see how we are successfully managing your IT infrastructure.

Features:

  • Real-time work activity detail
  • Alerts
  • Help Desk incidents
  • Reports

We Would Love To Hear From You!

Help Desk Support Monday-Friday 8:00am-5:00pm





Is your request urgent? URGENT

530-242-6000

2165 Larkspur Ln
Redding, CA 96002

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